Terms & Conditions

Treatment, Cancellation & Refund Policies

At DDMA, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider cancelling a massage appointment.

In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

For bookings on weekends and public holidays or between 1 December and 28 February, a 50% deposit is required from non-regular clients to confirm their booking.

Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

The total amount of the services scheduled will be charged in full for clients who “no-show” or fail to cancel their reservation within a 48-hour time period. If you need to make a change to the reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability. Discounted vouchers are voided without 48 hours notice of a change of appointment time.

If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.

If payment is not made, the debt may be transferred to a collection agency, with any costs incurred being passed on to the debtor.

As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive an extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

These policies were adopted to ensure that the therapists time, the massage studio and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.

We do not offer refunds on payments or deposits.